Contact Us
We are here to help with questions about waverina™ pet protective supplies, travel gear, orders, delivery, returns, and payment.
How to Reach Us
For customer support, email service@waverina.com or call +8657187697979 during our service hours. Please include your order number when your request relates to an order.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM
What We Can Help With
- Pet-product details, materials, size guidance, care, or availability
- Order status, shipping updates, address correction requests, or tracking questions
- Return, refund, sizing, damaged-item, defective-item, or incorrect-item requests
- Payment and checkout questions
Before You Contact Us
For faster assistance, please provide the name used on the order, your order number, the item involved, your pet’s relevant measurements where sizing is involved, and a concise description of the issue. For damaged or incorrect items, include clear photos of the item, packaging, and shipping label where relevant.
Business Address
Room 429, Building 2, Gujing Business Center, No. 8 Gutian Lane, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
waverina™
Website: waverina.com
Legal company: Hangzhou Rune Rotation Technology Co., Ltd.
Owner: Zhang Yingming
Email: service@waverina.com
Phone: +8657187697979
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
Address: Room 429, Building 2, Gujing Business Center, No. 8 Gutian Lane, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China
Last updated: September 29, 2026