Contact customer service before returning an item. Your request should include the order number, item involved, and reason for the request, such as an unused item, an incorrect item, a sizing issue, a damaged item, or an item that appears defective.

To qualify for a return, an item should generally be unused, clean, in the condition received, and include its original packaging and included accessories unless the item arrived damaged or defective. Certain products may be non-returnable where stated on the product page or where required for hygiene, safety, or legal reasons.

Contact us promptly after delivery and provide photos or other reasonable evidence, including photos of the item, packaging, and shipping label where relevant. We will review the issue and provide the appropriate next steps.

Do not send a return to the business address or any other address unless customer service has specifically instructed you to do so. The authorized return location may differ from the company address.

Responsibility for return shipping depends on the reason for return and applicable law. If an item is returned because of a customer preference, ordering error, incorrect pet-size selection, or compatibility issue not caused by us, return shipping may be the customer’s responsibility. For verified damaged, defective, or incorrect items, we will provide appropriate instructions.

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Original shipping charges may be non-refundable except where required by law or where the return results from our error.

After we issue a refund, your bank or payment provider may require additional business days to post the credit.

Contact us immediately if you wish to cancel. We cannot guarantee cancellation after processing or fulfillment has begun.