Orders are processed on business days. Processing times may vary based on order volume, product availability, holidays, address verification, payment review, or the handling requirements of the pet protective supply or travel item ordered.

Estimated delivery windows shown on the store are estimates, not guaranteed delivery dates. Transit times may vary by destination and carrier conditions.

Any shipping charge applicable to your order is shown during checkout before you submit payment.

When tracking is available, tracking information will be sent after shipment. Carrier systems may require time before the first scan appears.

Please review your shipping address carefully before placing an order. Contact us immediately if a correction is needed; changes cannot be guaranteed after processing begins.

Weather, carrier disruptions, peak seasons, customs, local delivery conditions, and other circumstances outside our reasonable control may affect delivery.

If tracking indicates delivery but you cannot locate the package, check around the delivery location and with household members or neighbors, then contact the carrier and our support team if needed.

If international delivery is offered at checkout, customs procedures, import duties, taxes, or fees may apply depending on the destination. Responsibility for such charges is determined by applicable law and checkout disclosures.