Shipping Policy

waverina™ · Customer Care

Shipping Policy

Information about order processing, delivery estimates, tracking, and shipment issues for pet protective supplies and travel gear.

Order processingTracked delivery when availableDelivery support

Order Processing

Orders are processed on business days. Processing times may vary based on order volume, product availability, holidays, address verification, payment review, or the handling requirements of the pet protective supply or travel item ordered.

Delivery Estimates

Estimated delivery windows shown on the store are estimates, not guaranteed delivery dates. Transit times may vary by destination and carrier conditions.

Shipping Charges

Any shipping charge applicable to your order is shown during checkout before you submit payment.

Tracking Your Shipment

When tracking is available, tracking information will be sent after shipment. Carrier systems may require time before the first scan appears.

Address Changes

Please review your shipping address carefully before placing an order. Contact us immediately if a correction is needed; changes cannot be guaranteed after processing begins.

Delays

Weather, carrier disruptions, peak seasons, customs, local delivery conditions, and other circumstances outside our reasonable control may affect delivery.

Lost or Missing Shipments

If tracking indicates delivery but you cannot locate the package, check around the delivery location and with household members or neighbors, then contact the carrier and our support team if needed.

International Orders

If international delivery is offered at checkout, customs procedures, import duties, taxes, or fees may apply depending on the destination. Responsibility for such charges is determined by applicable law and checkout disclosures.

Business information

waverina™

Website: waverina.com

Legal company: Hangzhou Rune Rotation Technology Co., Ltd.

Owner: Zhang Yingming

Email: service@waverina.com

Phone: +8657187697979

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

Address: Room 429, Building 2, Gujing Business Center, No. 8 Gutian Lane, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province, China

Last updated: September 29, 2026